Who is STAFFVIRTUAL?

STAFFVIRTUAL is an American owned and managed outsourcing services provider with offices in California and the Philippines. We specialize in building Back-Office and Customer Support Teams

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Turn-Key Customer Support & Back-Office Outsourcing Solutions in the Philippines

Complement your in-house employees with an affordable growth team in the Philippines. We are proud to be the secret weapon behind the growth of some of the world's most customer centric companies. We can find you all sorts of people, from Entry-Level Specialists to seasoned experts.

Why Outsource to the Philippines?

The Philippines is truly a tropical paradise, and a land of vast opportunities to explore. Enjoying first-mover advantage, the Indian outsourcing industry reigned supreme for years. However, with stronger English skills & a more Westernized culture, the Philippines offers a better strategic advantage for your business. 

Our clients love site visits at our offices, so they can meet, train, or work with their Team, face-to-face. Along with exciting cities, one of the Philippines' best assets is its 7,107 mostly unexplored islands, edged by powdery white sand beaches buffering turquoise waters. 

English Excellence

A brand's reputation hinges on providing customers amazing experiences, so clear communication is a must

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#1
 ranking

Low Labor Costs

Our clients can typically hire 2-3 specialists with us for the price of just 1 in their country of origin

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70%
 savings

Highly Westernized

The Philippines has long been recognized as the most Westernized of all asian countries because of its close historical ties with Spain & the USA

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#1
 English

Advantages of Outsourcing to the Philippines

Amazing work ethic

Filipinos are respectful and resilient. Working under pressure is not a problem for them, in fact, they will smile through the process.

Strong education system

Apart from classes being taught in English, there are some schools that offer BPO skills training helping students prepare for the industry.

Time zone advantage

While you are closed for the day, your offshore team will be working hard to beat deadlines and projects will be delivered the next morning.

A younger demographic

The average working age in the Philippines is 21+ years old making them skilled at current technologies. This means they will require minimal training, too.

High-level English proficiency

While the Philippines’ national language is Tagalog, English is the number one spoken language in the Philippines and outsourcing is the number one industry.

Filipinos understand Western culture

You won’t have a difficult time adjusting to Filipino workers as they have close cultural affinity with the United States.

Access to a global talent pool

Building an offshore team in the Philippines means having access to talent from across the globe, at the same or even higher caliber of people back home.

The Philippines' Data Privacy Act

Republic Act 10173 or the Data Privacy Act of 2012 protects all information from unauthorized access and usage, which brings the country’s policies up to international security standards.

Lower cost of labor

Wages in the Philippines cost less than in more developed economies, making it perhaps the best place on earth to find affordable but highly-skilled employees.

Strong government support

Today, almost 2M Filipinos work in the industry because the government supports the growth of the outsourcing industry in the country.

Our Team

We are picky about who joins the STAFFVIRTUAL family because we're a close-knit group. We call ourselves the "SV Family", and it shows in the friendships we have made with one another.  We reward achievement and celebrate our differences. We can often be seen at the beach, or singing karaoke on weekends.

Ike Stranathan, CEO
Ike Stranathan
CEO
Fiona Lideza, Director of Sales
Fiona Lideza
Director of Sales
Alex Ferm, Director of Finance
Alex Frem
Director of Finance
Jay Garcia, Client Services Manager
Jay Garcia
Client Services Manager
Mel Sanchez, Client Services Manager
Mel Sanchez
Client Services Manager
Sam Caballero Jr., MIS and IT Manager
Sam Caballero Jr.
MIS and IT Manager
Rashel Bausas, HR Manager
Rashel Bausas
HR Manager
Olive Peña, Administrative Accountant
Olive Peña 
Administrative Accountant
Con Lorenzo, Training and Development Manager
Con Lorenzo
Training & Development Manager
Zarah Dumilon, Talent Acquisition Manager
Zarah Dumilon
Talent Acquisition Manager
Sheene Olarte, Recruitment Specialist
Sheene Olarte
Recruitment Associate
Jethro Ecal, Team Lead
Jethro Ecal 
Team Lead
Toni Costa, Team Lead
Toni Costa
Team Lead
Christopher Remulla, Team Lead
Christopher Remulla
Team Lead
Marvin Carpio, Team Lead
Marvin Carpio
Team Lead
Bryan Diaz, Training and Quality Assurance Specialist
Bryan Diaz
Training and Quality Assurance Specialist
Nicole Blando, Training and Quality Assurance Specialist
Nicole Blando
Training and Quality Assurance Specialist
Gab Buganan, Corporate Communications Specialist
Gab Buganan
Corporate Communication Specialist
Venjie Martires, Multimedia Artist
Venjie Martires 
Multimedia Artist
Kerby Hukom, Web Developer
Kerby Hukom
Web Developer

Board of Directors

Atty. Amanda Carpio

Attorney Amanda Carpo

President and co-founder, Kittelson & Carpo Consulting, co-founder KMC Solutions & KMC Mag Group

Dr. Demetrio P. Salipsip

Jun Salipsip, Jr., PhD

Prof., Enderun College. Country Manager - Dow Chemicals. Executive Dir., American Chamber of Commerce of the Philippines

Atty. Pablo Gancayco

Attorney Pablo Gancayco

Senior Partner, Gancayco Balasbas & Associates. President of the Intellectual Property Association of the Philippines

Why choose STAFFVIRTUAL?

Low Labor Costs

Wages in the Philippines are considerably less than in more developed economies, making it perhaps the best place on earth to find affordable, high-quality English-speaking employees.

Great English

English is one of the two official languages in the Philippines. Filipinos are immersed in English from birth, and they are extremely well-versed in American slang words as well.

Westernized Culture

The Philippines has long been considered the most Westernized country in Asia, do in large part to colonial Spanish and American influences that go back hundreds of years.

24/7 Outsourcing Operations

Our Offices — 24/7 Operations

STAFFVIRTUAL has modern offices in the Philippines open 24/7 to serve you. Redundant high-speed internet and backup generator power ensure an enterprise-grade solution.

SLA Driven IT Department

SLA Driven IT Department

Our IT department implements highly reliable and scalable solutions. Our ticketing system ensures SLAs and escalation procedures are in place for any contingency.

Robust Outsourcing Security

Robust Security

We handle huge amounts of confidential data daily. On-site, armed security guards, biometrics, CCTV cameras, and NBI background checks of all staff help keep your data safe.

Experts in Talent Acquisition

Experts in Talent Acquisition

STAFFVIRTUAL has made huge investments in our talent acquisition capabilities over the years to ensure we only recruit the best staff to work for you.

Certified Professionals

Certified Professionals

Need “Certified Professionals” to power your business? Look no further! STAFFVIRTUAL can find them, or have them certified by use once hired.

ISO Certified Outsourcing Company

ISO 9001: 2008 Certification

STAFFVIRTUAL is proud to be one of the few outsourcing providers holding ISO 9001:2008 certification. We are obsessive about quality - and it shows.

HIPAA Compliant Outsourcing Company

HIPAA Compliant

STAFFVIRTUAL handles staggering amounts of medical records daily and we maintain HIPAA compliance, so your documents are safe and secure with us.

Continuous Improvement

Kaizen — Continuous Improvement

Kaizen (Japanese for “continuous improvement”) philosophy is deeply rooted in our corporate culture. We always strive to improve and grow as individuals and team members.