Customer Service Representative (Iloilo City)

Skills and Qualifications:

  • At least one year experience as Customer Service Representative
  • Keen to details
  • Self-motivated, would like to work in a company for a long term
  • Great command of the English language
  • Flexible in working with shifting schedule

Job Description:

  • Attracts potential customers/ clients by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs .Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Location: Iloilo

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