Our outsourcing process

A proven 8-Step process for quickly growing your offshore Team in the Philippines

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Our 8-Step outsourcing process. How it works.

1.

Discovery & Team Planning

We first need to learn about your business goals & repetitive business processes that we could take off of your hands easily. We then work closely with you to anticipate your labor needs and seasonal variations, so that workers can be deployed most effectively. We can help you develop a detailed ramp plan. We like to sit down and take a long-term approach with all of our clients.

2.

Recruitment & Assessment

Get a detailed outsourcing proposal with pricing. Once signed, and Advance Payment is received, we'll immediately begin recruitment of your very own, custom Team in the Philippines. Our recruitment and assessment methods are highly advanced. The client is welcome to conduct the final interview. Recruitment usually takes 2-3 weeks.

3.

Interviewing & Selection

We'll interview the candidates first, multiple times, before recommending them to you for a final interview. We will then facilitate and coordinate all of the interviews with short-listed candidates for you. It is not required for the client to interview the candidates, they can trust us to make the right choices.

4.

Job Offer & Negotiations

We handle all job offers and negotiations with your candidates. Our goal is to negotiate a favorable yet very competitive compensation package for your staff, and create a win, win, win. Our transparent model makes sure the employee, company and client are all perfectly aligned. This is the most sustainable business arrangement, and fairest for all parties concerned.

5.

Training & On-Boarding

We encourage video training and implementing a train-the-trainer model wherein your staff guide ours in developing the skills and knowledge they need to deliver the course to subsequent hires themselves. The client is always welcome to visit the Philippines to train their staff in person. In some cases, our staff have gone to our client's offices as well. Efficient knowledge transfers enable teams to flourish.

6.

Performance Management

As the adage goes, "if you can't measure it, you can't manage it", so we'll be sure to help you manage performance and track your most important metrics in the "Scorecard". Key performance metrics (KPIs) should be aggressive, yet achievable, in order to align team performance with the company's long-term objectives.

7.

HR Management

Anyone who has ever done business knows that human resources management is a major challenge. You must always follow due process to the letter, with little margin for error.  Once hired, we will comply with all government requirements here in the Philippines, administering payroll and benefits twice a months. We will also prepare remittances to Philippine government agencies.
8.

Annual Review & Gap Analysis

We'll perform an Annual Review and Critical Skills Gap Analysis to identify the various skills that your Team needs to properly perform their duties compared, to the skills they currently possess, to determine if there is a difference between the two. Any gaps are identified and remediated to optimize performance of individuals,  and the team.
6.

Performance Management 

As the adage goes, "if you can't measure it, you can't manage it", so we'll be sure to help you manage performance and track your most important metrics in the "Scorecard". Key performance metrics (KPIs) should be aggressive, yet achievable, in order to align team performance with the company's long-term objectives. 

7.

Human Resources Management

We don't just perform your processes, we continuously help our clients improve them, year after year. You'll also be provided with a dedicated Client Liaison for the life of the partnership. Our aim is to continually improve your Team's productivity.

8.

Annual Review 

We'll perform an annual performance review for each Team member, and the Team as a whole. We also will consider pay raises if the agents performed very well.

What's included with the Team?

The Right Environment

Your Team works from our modern offices in the Philippines and is provided computers, desks, phones and ergonomic chair.

The Right Management

Benefit from our strong international management Team with decades of combined experience who live in the Philippines.

The Right People

We'll find the affordable talent your business needs, whether they be Entry-Level, Mid-Level, or seasoned experts and managers.

The Right Tools

We’ll provide your Team with up-to-date technologies and tools they need to provide top-quality outsourcing solutions.

The Right Price

Enjoy tremendous cost-savings by outsourcing to the Philippines with us. Maximize your ROI for every dollar spent on labor.

The Right Service

With a well-rounded offshore Team, you can operate your business around the clock, and in other ways that weren’t possible before.

Request a Proposal