A Mortgage Assistant is a person who provides skilled administrative assistance in the processing of mortgage loans. They are responsible for estimating credit worthiness, calculating risk and forwarding mortgage loans for approval after a thorough examination of applications, credit reports and other supporting documentation. They have good customer service skills as they need to be able to address applicants' concerns too. It is also their duty to keep the confidentiality of the documents they received which will be used for loan purposes only.
A Mortgage Assistant works directly with the public or the customers. They prepare loan documents for the bank to be able to review and forward them for approval. They are often the first people to approach potential clients that walk in the office and exude good communication skills along with courtesy to make the client feel special and interested in what they are saying. They also manage mortgage accounts for a company's existing customers as well as following up on qualified leads and creating relationships with new customers.
To find the ideal Mortgage Assistant, you should find a person with a sound experience in the mortgage industry and a proven sales record. They must also know how to dress professionally. You have to remember that they are the people that will approach your future clients. Therefore, they will represent your company in the eyes of your customers. They should also have good communication skills. If they can converse well, they will be able to explain in detail the advantages of availing a loan. Most companies hire these people via staffing companies. They let the expert recruiters find the ideal person for the job.
Hiring a Mortgage Assistant directly can be a huge cost on your end since you are hiring professionals who need to look and sound professional to represent your company. The perfect solution for this is to outsource your manpower especially if you don’t need them to prospect clients personally. Most companies outsource in the Philippines as Filipinos can fluently converse in English and be easily trained to adapt to a company’s regulations. With outsourcing, you don't need to deal with your people directly since the outsourcing companies will do all the managing for you.