An Order Entry Specialist is a person who is responsible for taking in and tracking orders from the business’s customers. They are the people behind the telephone lines or online portals who receive customers' calls, emails and texts concerning product orders. They type fast with high accuracy to make sure that all forwarded information to other departments are correct. Also, they track the inventories and tracking numbers for documentation.
An Order Entry Specialist encodes data and information as per customer’s response. As the job title implies, they basically take the orders of the customers. They usually have more interaction with customers regarding updates on their shipments and deliveries. They also do inventories as needed. They are technically in charge of making sure that the customer gets what they asked for and that there are still stocks of the products or slots for the services customers might avail. They track deliveries too in order to assure customers that they will receive their orders at the said date and time.
An Order Entry Specialist is often hired based on the level of their computer literacy, typing speed, and accuracy. They should be able to talk to customers while taking notes of their requests. Provided that they’re adept with computers, they should be familiar with keyboard shortcuts that can cut time on typing since the information was given to them should be encoded quickly but without errors as much as possible. Having wrong information encoded in the client’s system may cause a huge loss to the company, not to mention an irritated customer. It is important to check and assess the applicant's abilities both in software knowledge and in soft skills before offering the job. We highly suggest seeking help from staffing companies to make sure that you will be able to hire the most efficient specialists that your company needs and save you the hassle of going through each applicant.
As specialists go through the hiring process, their rates can vary based on the different level of skills or specialties they can offer. Having more skills in order taking, customer relations, and computer literacy can merit a higher pay. You also need to consider their work experience and educational background as additional points to the specialist’s rate.