Order Entry Specialist

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What is an Order Entry Specialist?

An Order Entry Specialist is a person who is responsible for taking in and tracking orders from the business’s customers. They are the people behind the telephone lines or online portals who receive customers' calls, emails and texts concerning product orders. They type fast with high accuracy to make sure that all forwarded information to other departments are correct. Also, they track the inventories and tracking numbers for documentation.

What Does an Order Entry Specialist Do?

An Order Entry Specialist encodes data and information as per customer’s response. As the job title implies, they basically take the orders of the customers. They usually have more interaction with customers regarding updates on their shipments and deliveries. They also do inventories as needed. They are technically in charge of making sure that the customer gets what they asked for and that there are still stocks of the products or slots for the services customers might avail. They track deliveries too in order to assure customers that they will receive their orders at the said date and time.

What is an Order Entry Specialist?

An Order Entry Specialist is a person who is responsible for taking in and tracking orders from the business’s customers. They are the people behind the telephone lines or online portals who receive customers' calls, emails and texts concerning product orders. They type fast with high accuracy to make sure that all forwarded information to other departments are correct. Also, they track the inventories and tracking numbers for documentation.