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Customer Support Outsourcing to the Philippines

You work hard to win customers, but you must work even harder to keep them by predictably delivering an exceptional customer experience

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Phone / Voice

 

Live Chat

 

Social Media

 

SMS / Text

 
 

In-App Mesaging

10+

clients

10+

clients

5+

clients

4

clients

3

clients

80%

inbound calls

answered within 20 seconds

80%

of chats

answered within 40 seconds

80%

of contacts

answered within 20 minutes

80%

of messages

responded to within 40 seconds

95%

of emails

answered within 4 hours

PHONE / VOICE

Voice is still a common & important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world

LIVE CHAT

Live chat is quickly emerging as a fundamental channel for cutting-edge customer service, especially for e-commerce companies. Your customers are online all the time, so it’s important that your CS is too

SOCIAL MEDIA

Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7

SMS/TEXT

Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel

IN-APP MESSAGING

Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, so as to not distract them from their current actions

What Customer Support Channels do you need help with?

STAFFVIRTUAL makes it easy for companies to quickly build a Customer Support Team in the Philippines. No matter what channel customers are on, we’ll meet them there with consistently robust and delightful customer experiences. Whether your clients are looking for service, tech or sales support, we'll be there for them.

Click "Outsourcing Calculator" to instantly receive a monthly cost estimate for your CX Team in the Philippines. Your customers will be in safe hands with us.

Outsourcing Calculator

We can increase your customer satisfaction across all channels

Request a Proposal

Your customers expect an exceptional experience—seamless and personalized, every channel, every time. Outsource your Customer Experiences to STAFFVIRTUAL. Make sure your customers get the amazing experiences they want and deserve.

Below is a partial list of the Customer Services positions we routinely provide:

Benefits of Outsourcing Customer Service to the Philippines

You can monitor performance

We have the resources to guarantee the effectiveness of your customer service agents. You can be assured that your outsourced Customer Care Team is performing at its best always.

Opens up in-house manpower to other tasks

Outsourcing your Customer Support Team abroad means that you’ll be able to maximize your in-house manpower for other areas like boosting sales and profit.

High-level English proficiency

While the Philippines’ national language is Tagalog, English is the number one spoken language in the Philippines and outsourcing is the number one industry.

Access to a talented workforce

Universities churn out many skilled and trained employees every year. Simply, it’s much cheaper and easier to get talent in the Philippines.

Flexibility

Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.

Provide service 24/7/365

With an offshore Customer Support Team, you can provide amazing customer experiences and operate your business day or night.

Greatly reduced exposure to lawsuits

You don’t have deal with lawsuits or labor disputes with outsourced employees. Reduce your chances of employment related litigation.

Reduced healthcare costs and benefits

Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.

Easier HR and management

While you are still responsible for training and task allocation, we’ll handle ensuring your workers turn up on time, dealing with leave reporting and tax returns.

Work-life Balance

Building an offshore Team can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.

Technologies

We have extensive experience in providing customer experiences using the world’s leading cloud-based solutions. Our Customer Support Teams employ the latest technologies to create customer experiences that combine a strong technical back-end, with the legendary soft skills of the Filipino people.

G-Suite

Office 365

Slack

Salesforce

Zendesk

LiveChat

Request an outsourcing proposal

Request a detailed outsourcing proposal and find out the monthly cost of your team in the Philippines.

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Attach File

Do you have a document that describes your outsourcing needs, such as a Request for Proposal or Job Descriptions? It typically takes just 1-2 days to put together a detailed proposal.