Voice is still a common & important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world
Live chat is quickly emerging as a fundamental channel for cutting-edge customer service, especially for e-commerce companies. Your customers are online all the time, so it’s important that your CS is too
Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7
Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel
Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, so as to not distract them from their current actions
STAFFVIRTUAL makes it easy for companies to quickly build a Customer Support Team in the Philippines. No matter what channel customers are on, we’ll meet them there with consistently robust and delightful customer experiences. Whether your clients are looking for service, tech or sales support, we'll be there for them.
Click "Outsourcing Calculator" to instantly receive a monthly cost estimate for your CX Team in the Philippines. Your customers will be in safe hands with us.
Your customers expect an exceptional experience—seamless and personalized, every channel, every time. Outsource your Customer Experiences to STAFFVIRTUAL. Make sure your customers get the amazing experiences they want and deserve.
Below is a partial list of the Customer Services positions we routinely provide:
We have the resources to guarantee the effectiveness of your customer service agents. You can be assured that your outsourced Customer Care Team is performing at its best always.
Outsourcing your Customer Support Team abroad means that you’ll be able to maximize your in-house manpower for other areas like boosting sales and profit.
While the Philippines’ national language is Tagalog, English is the number one spoken language in the Philippines and outsourcing is the number one industry.
Universities churn out many skilled and trained employees every year. Simply, it’s much cheaper and easier to get talent in the Philippines.
Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.
With an offshore Customer Support Team, you can provide amazing customer experiences and operate your business day or night.
You don’t have deal with lawsuits or labor disputes with outsourced employees. Reduce your chances of employment related litigation.
Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.
While you are still responsible for training and task allocation, we’ll handle ensuring your workers turn up on time, dealing with leave reporting and tax returns.
Building an offshore Team can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.
We have extensive experience in providing customer experiences using the world’s leading cloud-based solutions. Our Customer Support Teams employ the latest technologies to create customer experiences that combine a strong technical back-end, with the legendary soft skills of the Filipino people.
Do you have a document that describes your outsourcing needs, such as a Request for Proposal or Job Descriptions? It typically takes just 1-2 days to put together a detailed proposal.