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Who is STAFFVIRTUAL?

STAFFVIRTUAL is an outsourcing services provider with offices in California and the Philippines. Since 2009, we've been building Customer Support and Back-Office Teams

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Customer Support & Back-Office Outsourcing Solutions in the Philippines

Complement your in-house employees with an affordable growth team in the Philippines. We are proud to be the secret weapon behind the growth of some of the world's most customer-centric and innovative companies. We can find you all sorts of people, from Entry-Level Specialists to seasoned experts. Watch our video to learn more about us.

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Cost-Savings

70% Cost-Savings

HIRE 3-4 FTEs, for the price of 1

Building an offshore team will boost your company's productivity

Proven Solutions

10 years in business

References available

Experts at scaling back-office & customer support teams with ease

Diverse Clients

Industry Agnostic

We are their scale partner

Loved by everything from tech startups, to SMEs, to large corporations

Come visit the Philippines!

The Philippines is truly a tropical paradise, and a land of vast opportunities to explore as a businessperson or tourist. Enjoying first-mover advantage, the Indian outsourcing industry reigned supreme for years. However, with stronger English skills & a more Westernized culture, the Philippines offers a better strategic advantage for your business, and it's a great place for a business trip!

We encourage our clients to come to the Philippines and visit our offices, so they can meet, train, or work with their Team in person. 

Request a Proposal

English Excellence

A brand's reputation hinges on amazing communication

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#1
English

Low Labor Costs

Hire 2-3 with us for the price of one employee in-house

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70%
Savings

Customer Service

Cushman & Wakefield's Outsourcing Index ranking

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#2

Advantages of Outsourcing to the Philippines

Filipinos have a great work ethic

Respectful, resilient and resourceful are all words to describe the Filipino employee.

The Philippines educational system

Universities in the Philippines now offer a variety of degrees tailored specifically to booming outsourcing (BPO) industry.

Time zone advantage

While you are sound asleep your team is working on the other side of the world for you.

A younger demographic

21 years, is the average age of the Filipino worker, so most people are good at tech and learn quickly.

Access to a global talent pool

Tap in to a whole new talent pool, for a fraction of the cost of hiring in-house.

The Philippines' Data Privacy Act

Republic Act 10173, or the Data Privacy Act of 2012 protects information from unauthorized access and usage. 

Strong government support

Around 2M Filipinos work in the outsourcing industry, which is the fastest growing segment of the economy.

Featured Employees

STAFFVIRTUAL was co-founded in 2009 by American Ike Stranathan, and New Zealander Roger Cox, who first met at the Manhattan Beach Rotary Club. Since then, we've helped companies rapidly scale their offshore operations, and created hundreds of great jobs in the Philippines. We also enjoy an attrition rate that is half the industry average. We are picky about who joins the "SV Family", and it shows in the friendships we've made with one another. We reward achievement and celebrate our differences.

 

Ike Stranathan, CEO
Ike Stranathan
Founder & CEO
Fiona Lideza, Director of Sales
Fiona Lideza
Director of Operations
Alex Ferm, Director of Finance
Alex Frem
Director of Finance
Jay Garcia, Client Services Manager
Jay Garcia
Client Services Manager
Mel Sanchez, Client Services Manager
Mel Sanchez
Client Services Manager
Sam Caballero Jr., MIS and IT Manager
Sam Caballero Jr.
IT Manager
Mark Frilles, IT Specialist
Mark Frilles
IT Specialist
Rashel Bausas, HR Manager
Rashel Bausas
HR Manager
Sheirdan Renn Francisco, Office Administrative Assistant
Sheirdan Renn Francisco
Office Administrative Assistant
Olive Peña, Administrative Accountant
Olive Peña 
Administrative Accountant
Anthony James Alamin, Accounting Associate
Anthony James Alamin 
Accounting Associate
Zarah Dumilon, Talent Acquisition Manager
Zarah Dumilon
Talent Acquisition Manager
Sheene Olarte, Recruitment Associate
Sheene Olarte
Recruitment Associate
Jan Ravi Daswani, Recruitment Associate
Jan Ravi Daswani
Recruitment Associate
Jethro Ecal, Team Lead
Jethro Ecal 
Team Lead
Toni Costa, Team Lead
Toni Costa
Team Lead
Christopher Remulla, Team Lead
Christopher Remulla
Team Lead
Bryan Diaz, Training and Quality Assurance Specialist
Bryan Diaz
Training and QA Specialist
Nicole Blando, Training and Quality Assurance Specialist
Nicole Blando
Training and QA Specialist
Venjie Martires, Multimedia Artist
Venjie Martires 
Multimedia Artist
Kerby Hukom, Web Developer
Kerby Hukom
Web Developer

Board of Directors

Atty. Amanda Carpio

Atty. Amanda Carpo

President and co-founder, Kittelson & Carpo Consulting, co-founder KMC Solutions & KMC Mag Group

Dr. Demetrio P. Salipsip

Dr. Jun Salipsip

Prof., Enderun College. Country Manager - Dow Chemicals. Executive Dir., AmCham of the Philippines

Atty. Pablo Gancayco

Atty. Pablo Gancayco

Senior Partner, Gancayco Balasbas & Associates. President of the IP Association of the Philippines

Why choose STAFFVIRTUAL? 

24/7 Outsourcing Operations

Modern Office & Workstations

STAFFVIRTUAL has modern offices in the Philippines that never close. Redundant high-speed internet and backup generator power ensure an enterprise-grade solution.

SLA Driven IT Department

24/7 IT Department

Our IT department implements highly reliable and scalable solutions. Our ticketing system ensures SLAs and escalation procedures are in place for any contingency.

Robust Outsourcing Security

Robust Security

We handle huge amounts of confidential data daily. On-site, armed security guards, biometrics, CCTV cameras, and background checks of all staff keep your data safe.

Experts in Talent Acquisition

Experts in Talent Acquisition

STAFFVIRTUAL has made huge investments in our Talent Acquisition Team to ensure we only recruit the best staff to work for your company.

Certified Professionals

Certified Professionals

Need “Certified Professionals” to power your business? Look no further! STAFFVIRTUAL can find them, or have them certified by us, once they are hired.

ISO Certified Outsourcing Company

ISO 9001: 2008 Certification

STAFFVIRTUAL is proud to be one of the few outsourcing providers holding ISO 9001:2008 certification. We are obsessive about quality - and it shows.

HIPAA Compliant Outsourcing Company

HIPAA Compliant

STAFFVIRTUAL handles staggering amounts of medical records daily, and we maintain HIPAA compliance, so your medical documents are safe with us.

Continuous Improvement

Kaizen

Kaizen (Japanese for “continuous improvement”) philosophy is deeply rooted in our corporate culture. We always strive to improve and grow as individuals, and as a company.

Request a Proposal

How many people do you need, and what will they be doing? Include as much detail as possible, so we can best assist you. You'll have a custom proposal in 1-2 days, with indicative pricing.

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