The SV Blog

Top 10 BPO Companies in the Philippines

Top 10 BPO Companies in the Philippines

There are numerous Business Process Outsourcing companies in the Philippines! BPO is a global trend that you should be considering, especially if you want to take your business to another level. Some of these companies have thousands of...

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What Is IT Outsourcing, and Why Is Everyone Doing It?

What Is IT Outsourcing, and Why Is Everyone Doing It?

What Is IT Outsourcing, and Why Is Everyone Doing It?  

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The Quick Guide to Professional Employer Organizations for Business Owners

The Quick Guide to Professional Employer Organizations for Business Owners

What is a Professional Employer Organization (PEO)? Did you know, according to a study done by the National Association...

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The Undeniable Value of Live Chat: Statistics You Need to Know

The Undeniable Value of Live Chat: Statistics You Need to Know

Today, phone support is no longer the go-to mode of communication that customers rely on to get in touch with...

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eCommerce Live Chat: The What and Why

eCommerce Live Chat: The What and Why

What is eCommerce Live Chat? Did you know that 73% of customers today believe that valuing their time is the most...

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Outsourcing Examples to Inspire Your Business

Outsourcing Examples to Inspire Your Business

What is Outsourcing? Did you know that outsourcing helps companies and businesses reduce costs by about an average of...

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Customer Retention: Statistics, Strategies, and Solutions

Customer Retention: Statistics, Strategies, and Solutions

What is Customer Retention? In today’s competitive environment, knowing how to keep your existing customers happy while...

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Live Chat Best Practices That Will Improve Your Customer Service

Live Chat Best Practices That Will Improve Your Customer Service

What is Live Chat? Back in the day, phone and email used to be the primary channels for customer service support. But...

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Mastering the Art of eCommerce Customer Service

Mastering the Art of eCommerce Customer Service

What is eCommerce Customer Service? Today, 90% of Americans use customer service as a factor when they decide whether...

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Customer Service Chat: Benefits, Scripts, and Tips

Customer Service Chat: Benefits, Scripts, and Tips

Excellent customer service is a priority for all businesses today. All customers wish to feel valued and have their...

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Breaking Down the Pros and Cons of Outsourcing

Breaking Down the Pros and Cons of Outsourcing

What Does it Mean to Outsource?  Did you know that up to 300,000 jobs are outsourced out of the US every year?

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