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How it Works

We make it easy to build a back-office or customer support team in the Philippines for your business

who is STAFFVIRTUAL

Plan. Hire. Train. Pay.

Plan.

It all starts with proper workforce planning where we learn about your manpower needs, and gather any job descriptions you may have. We want to understand the scope of work, so we know how many people you need, and what they'll be doing. Next steps:

  • Hire. We recruit your team members in 2-3 weeks.
  • Train. We will train & on-board your team.
  • Pay. Pay as you go. Enjoy peace of mind.
How do I start outsourcing? + -
Contact us to request a proposal for our solutions. It only takes 1-2 days to get a proposal, if not the same day. Once services agreement is signed, and the Advance Payment received, we begin recruitment. It usually takes just 2-3 weeks to build a custom offshore team for your company.
How do we manage your team? + -
Your team works from offices in Makati, under our supervision. It's up to the client to decide how much management help they need from us. We can provide basic management, where we only monitor attendance. We can also provide a fully managed solution, where we managed the KPIs of each team member, and the team as a whole.

Hire.

We employ hard-workers, with positive attitudes, who are looking for a stable career. We typically receive 50-100 resumes per job vacancy. Once hired, we will administer pay and benefits twice a month, in strict accordance with Philippine labor law:

  • Social Security System
  • Philhealth Insurance
  • Pag-Ibig Fund
  • Tax Compliance
  • Monthly BIR Remittences
How do we screen applicants? + -
Candidates take an exhaustive battery of tests that measure their cognitive abilities, English skills, and personality characteristics, which results in us hiring people who are the best match for you. The client is also encouraged to personally interview all short-listed candidates, and then make the final decision. Final interviews usually take place using Skype, or another video solution.
What is our employee attrition rate? + -
Our employee attrition rate is half the industry average, because we invest heavily in their well-being and happiness. We are proud our our corporate culture, and family vibe, which you can feel the second you step foot in our office.

Train.

We will work hard to get your team members trained and onboard as quickly as possible. In some cases the client comes to visit our offices, and trains their staff in person. With most of our clients, their staff can be trained in people can get up to speed in a few weeks, if not sooner. Once you’re happy with your team's performance on these first processes, we can begin discussing our next project together.

How do we train our people? + -
We encourage video training whenever possible, and using the train-the trainer model, wherein a POC at the Client’s company trains their team members, and at the same time, teaches them to teach others.
How long does it take to train? + -
Training time depends on the complexity tasks, size of team, and the overall scope of work. It also depends on the quality of the client’s training materials. Are they an established company with great training, or a startup starting from scratch?

Pay.

Clients enjoy peace of mind, making one low monthly payment. We'll invoice you monthly from our offices in California, so no need to send money overseas. Every deal is bespoke, but the standard terms and conditions in our Services Agreement usually include:

  • Duration: 1 year
  • Invoicing: Monthly, Net-14
  • Advance Payment: Two (2) months service fees
  • Pricing: All-inclusive
How much does it cost? + -
It depends on the role, but most of our Specialists go for around $1,600 - 2,600 USD/month - all in. Depending on their skills and experience, it could be more, it could be less. To find out exactly, feel free to request a proposal, which you'll receive in 1-2 days. Our clients routinely save 70% or more on labor costs, for similar if not better quality staff. Some clients can even hired 3, 4, or even 5 employees with us, for the price of one back home. To get an instant cost estimate, try our Outsourcing Calculator.
What is the Advance Payment for? + -
The Advance Payment covers the first and last months of the service. Once the the Master Services Agreement and Statement of Work (MSA/SOW) are signed, and the Advance Payment is paid, we begin recruitment for your team, which usually takes 2-3 weeks.

Ready to start?