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Every Team a Masterpiece

Our clients think long-term, and consider us a true "partner", with all the weight and meaning that word implies. Learn about the teams we've built over the last decade

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Travel & Hospitality

The Travel Industry is facing myriad challenges that require innovation to reduce operational costs, and is characterized by a high level of personal service that travelers demand.

Skiddoo, an Australian online travel agency (OTA), built out a powerful Back-Office and Customer Support team in the Philippines to become more profitable, efficient and scalable, prior to its acquistion by Helloworld Travel.


TEAM SIZE

Large

SOLUTIONS

Travel

We built a team for this New York City based online travel agency (OTA) that specializes in last minute travel. We provide robust CX to their demanding clientele.


TEAM SIZE

Medium

SOLUTIONS

Omni-Channel Customer Support

This Airbnb competitor provides short-term stay solutions on the West Coast. We deliver outstanding Customer Support using live chat, voice, and in-app messaging, around the clock.


TEAM SIZE

Medium

SOLUTIONS

Customer Support, Live Chat, In-App

We help this leading cruise line deliver outstanding customer support for its fine art prints available for sale on their worldwide fleet of luxury ships criss-crossing the world's oceans.


TEAM SIZE

Medium

SOLUTIONS

Accounting & Bookkeeping

Logistics

Systematic, well-define processes, and frequent customer touches along the supply chain are difficult to automate, and lend themselves well to the outsourced delivery model.

We assembled a crack team of ten Logistics Coordinators and three bookkeepers, so that this Dutch logistics company can move more freight than ever to anywhere in the world.


TEAM SIZE

Large

SOLUTIONS

Track & Trace, Bookkeeping

We put together a marvelous team of Logistics Coordinators to help this logistics company track and trace their nationwide network of refrigerated truckloads operating across North America.


TEAM SIZE

Small

SOLUTIONS

Track & Trace, Customer Support

We build a superb team of high-performing Customer Support Representatives (CSRs) to help this fast growing tech startup revolutionize how last mile deliveries are done in Australia.


TEAM SIZE

Small

SOLUTIONS

Customer Support

This skillful logistics team is doing track and trace and freight forwarding, while effectively communication real time customer support updates to their clients around the world.


TEAM SIZE

Small

SOLUTIONS

Track & Trace, Forwarding

Marketing

Outsourcing content creation and DM tasks to the Philippines is often far cheaper than hiring a traditional marketing agency. A captive team of writers and graphic designers will improve the execution of your marketing strategy.

In The Know is owned by Buckley Barlow, a businessman from Utah. He uses offshore resources across multiple brands he owns.


TEAM SIZE

Small

SOLUTIONS

Marketing

We do a variety of administrative and content marketing tasks for this rapidly growing DM agency including scraping data from websites, social media management, and email marketing using HubSpot.


TEAM SIZE

Small

SOLUTIONS

Virtual Assistant (VA)

We build teams of Paralegals and Legal Assistants to do the heavy lifting for law firms and in-house legal departments, helping our clients increase their caseloads. Legal Process Outsourcing (LPO) works in virtually all practice areas.

We assembled a powerful team of Legal Assistants and Paralegals that help this leading Canadian social security / disability law firm gather medical records, and do legal discovery and research.


TEAM SIZE

Medium

SOLUTIONS

Paralegal / LPO

This customer support team does appointment setting, debt collection, and data entry, using outbound phone calls, for this debt collection firm located in the Pacific Northwest.


TEAM SIZE

Small

SOLUTIONS

Debt Collection Calls, Customer Support

Our team of Paralegals and Legal Assistants help this leading Wisconsin based bankruptcy attorney prepare bankruptcy petitions faster than ever before with legal process outsourcing (LPO).


TEAM SIZE

Small

SOLUTIONS

Paralegal / LPO

Our outstanding team of seasoned Paralegals do research, chase medical records, and prepare bankruptcy petitions for this innovative BK, PI, and SSDI law firm from The Bluegrass State.


TEAM SIZE

Small

SOLUTIONS

Paralegal / LPO

Food & Beverage

Their Back-Office and CX teams enables our client in the Food and Beverage industries to streamline processes, and sharply increase productivity and profitability.

We provide this Texan vending, coffee and break room services provider best in class accounting and bookkeeping services, enabling enhance productivity for their finance department.


TEAM SIZE

Medium

SOLUTIONS

Bookkeeping, Back-Office

IT

Managing an in-house IT team is an expensive and complicated affair, and data security has never been more important for SMBs. With low labor costs and great English, the Philippines is the ideal IT outsourcing destination.

This disruptive Scandinavian technology startup builds tools to create online portfolio websites. They rely on us to provide superlative technical support to their clients using both voice and non-voice channels.


TEAM SIZE

Medium

SOLUTIONS

Technical Support