Voice is still a common and important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world.Learn about outsourcing phone support
Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7.Learn about outsourcing social media
Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, so as to not distract them from their current actions.Learn about outsourcing in-app messaging
Companies spend a fortune driving traffic to their site, but nobody is there to meet them. 98% of your website's visitors don't fill out your static contact forms. Engage in real conversations and drive 3X more leads - with the same amount of traffic.Learn about outsourcing live chat
Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel.Learn about outsourcing telemarketing
Book a free consultation with the experts at STAFFVIRTUAL. Learn if outsourcing customer support makes sense for you.Free Consultation
Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on. Customer Support positions we routinely provide include:
We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.
You’ll be able to maximize your in-house employees to focus on more strategic initiatives that boost profit.
English is the number one spoken language in the Philippines and is the language of business, and the legal system.
Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.
Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.
Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.
Reduce your chances of employment-related litigation to zero.
Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.
We will make sure to comply with all government regulations, and run payroll twice a month. Leave the compliance with us.
Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.