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Customer Support Outsourcing

STAFFVIRTUAL provides customer support outsourcing solutions from the Philippines, for some of the world’s most customer-centric brands
who is STAFFVIRTUAL

Customer Support Positions

 

Phone/Voice Specialist

 

Live Chat
Specialist

 

Social Media Specialist

 

Telemarketing Specialist

 
 

In-App Specialist

7+

clients

80%

inbound calls

answered within 5 seconds

PHONE/VOICE SPECIALIST


Voice is still a common and important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world.

LIVE CHAT SPECIALIST


Companies spend a fortune driving traffic to their site, but nobody is there to meet them. 98% of your website's visitors don't fill out your static contact forms. Engage in real conversations and drive 3X more leads - with the same amount of traffic.

SOCIAL MEDIA SPECIALIST


Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7.

SMS/TEXT SPECIALIST


Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel.

IN-APP SPECIALIST


Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, so as to not distract them from their current actions.

Let's Talk

Book a free consultation with the experts at STAFFVIRTUAL. Learn if outsourcing customer support makes sense for you.

Free Consultation

Cost Estimate

Get an immediate monthly cost estimate for your team in the Philippines with our "Outsourcing Calculator".

Outsourcing Calculator

Increase CSAT Across All Channels

Request a Proposal

Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on:

Benefits of Outsourcing Customer Service to the Philippines

Performance Management

We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.

Improved Focus

You’ll be able to maximize your in-house manpower's focus on more strategic initiative that boost sales and profit.

English Skills

English is the number one spoken language in the Philippines, and is the language of business, and the legal system.

New Talent Pool

Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.

Flexibility

Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.

Go 24/7

Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.

Reduce Risks

Reduce your chances of employment related litigation to zero.

Remove the Headaches

Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.

Turnkey HR Admin

We will make sure to comply with all government regulations, and run payroll twice a month. Leave the compliance to us.

Work/Life Balance

Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.

Technologies

We combine the world’s leading cloud-based solutions with the legendary soft skills of the Filipino people.

G-Suite

Office 365

Slack

Salesforce

Zendesk

LiveChat

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You'll received a proposal in 1-2 days.

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upload your Request for Proposal (RFP) or Job Descriptions that best describe your outsourcing needs.