Voice is still a common and important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world.
Companies spend a fortune driving traffic to their site, but nobody is there to meet them. 98% of your website's visitors don't fill out your static contact forms. Engage in real conversations and drive 3X more leads - with the same amount of traffic.
Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7.
Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel.
Book a free consultation with the experts at STAFFVIRTUAL. Learn if outsourcing customer support makes sense for you.Free Consultation
Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on:
We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.
You’ll be able to maximize your in-house manpower's focus on more strategic initiative that boost sales and profit.
English is the number one spoken language in the Philippines, and is the language of business, and the legal system.
Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.
Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.
Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.
Reduce your chances of employment related litigation to zero.
Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.
We will make sure to comply with all government regulations, and run payroll twice a month. Leave the compliance to us.
Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.
We combine the world’s leading cloud-based solutions with the legendary soft skills of the Filipino people.
upload your Request for Proposal (RFP) or Job Descriptions that best describe your outsourcing needs.