<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=375554219668590&amp;ev=PageView&amp;noscript=1">

Customer Support Outsourcing Philippines

Our customer support teams are built to exceed your customer's expectations

who is STAFFVIRTUAL

STAFFVIRTUAL works with customer-centric brands to provide customer support solutions. We know what it takes to build strong CX teams across all channels. Your offshore CX team will add value to your business, from the moment we launch. We can provide off peak, weekend, and holiday support, as well as 24/7 omni-channel support.

Phone/Voice Specialist

Social Media Specialist

In-App Specialist

7+

Clients

80%

Inbound calls answered within 5 seconds

5+

Clients

80%

Of contacts answered within 1 hour

3

Clients

95%

Of emails answered within 1 hour

10+

Clients

Triple

Your website leads!

4

Clients

80%

Of messages responded within 90 seconds

Live Chat Specialist

Telemarketing Specialist

Phone/Voice Specialist

Voice is still a common and important tool for effective customer experience – especially for high-touch engagements or luxury brands. We have experience providing this for high-profile clients around the world.

Learn about outsourcing phone support

Social Media Specialist

Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7.

Learn about outsourcing social media

In-App Specialist

Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, so as to not distract them from their current actions.

Learn about outsourcing in-app messaging

Live Chat Specialist

Companies spend a fortune driving traffic to their site, but nobody is there to meet them. 98% of your website's visitors don't fill out your static contact forms. Engage in real conversations and drive 3X more leads - with the same amount of traffic.

Learn about outsourcing live chat

Telemarketing Specialist

Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel.

Learn about outsourcing telemarketing

Let's Talk About Customer Support Outsourcing

Book a free consultation with the experts at STAFFVIRTUAL. Learn if outsourcing customer support makes sense for you.

Free Consultation

Get a Monthly Cost Estimate for Customer Support

Get an immediate monthly cost estimate for your team in the Philippines with our "Outsourcing Calculator".

Outsourcing Calculator

Increase CSAT Across All Channels

Request a Proposal

Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on. Customer Support positions we routinely provide include:

Benefits of Outsourcing CX to the Philippines

Performance Management

We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.

Improved Focus

You’ll be able to maximize your in-house employees to focus on more strategic initiatives that boost profit.

English Skills

English is the number one spoken language in the Philippines and is the language of business, and the legal system.

New Talent Pool

Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.

Flexibility

Your business can now more easily scale up or down a workforce, or venture in to entirely new lines of business.

Go 24/7

Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.

Reduce Risks

Reduce your chances of employment-related litigation to zero.

Remove the Headaches

Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.

Turnkey HR Admin

We will make sure to comply with all government regulations, and run payroll twice a month. Leave the compliance with us.

Work/Life Balance

Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.

Request a Proposal for Customer Support

Please tell us about your company's outsourcing needs.