Outsource Customer Support to the Philippines

Customer support teams that exceed your expectations

We work with customer-centric brands that understand what it takes to build world-class CX teams, across all channels. Your offshore customer care team will add value to your business from the very first day. Let us handle your support functions for you, so you can focus on growth.

Phone Specialists

Phone Specialists

Social Media Specialists

Social Media Specialists

In-App Specialists

In-App Specialists

7+

Clients
Clients

80%

Calls answered <25 sec.
Calls answered <25 sec.

5+

Clients
Clients

80%

Of DMs answered <4 hr
Of DMs answered <4 hr

3

Clients
Clients

95%

Of emails answered <1 hr
Of emails answered <1 hr

10+

Clients
Clients

3X

Your website leads!
Your website leads!

4

Clients
Clients

80%

Messages responded <90 sec.
Messages responded <90 sec.

Live Chat Specialists

Live Chat Specialists

Telemarketers

Telemarketers

Phone Specialists

Voice is still the most important tool for many brand. We have experience providing this for high-profile clients around the world.

Learn about outsourcing phone support

Social Media Specialists

Social media is an increasingly important customer service channel where customers expect a response within minutes. We can quickly respond to your DMs in FB Messenger, Twitter & Instagram 24/7.

Learn about outsourcing social media

In-App Specialists

Whether you are a gamer or online shopper, customers often prefer to engage from within a client’s native app. We offer in-app support to support customers quickly, to not distract them from their current actions.

Learn about outsourcing in-app messaging

Live Chat Specialists

Companies spend a fortune driving traffic to their site, but nobody is there to meet them. 98% of your website's visitors don't fill out your static contact forms. Engage in real conversations and drive 3X more leads - with the same amount of traffic.

Learn about outsourcing live chat

Telemarketers

Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients stay ahead of this curve by offering this important channel.

Learn about outsourcing telemarketing

Let's Talk CX Outsourcing

Book a free consultation with the experts at STAFFVIRTUAL. Learn if outsourcing customer support makes sense for you.

Free Consultation

Get an Instant Cost-Estimate

Get an immediate monthly cost estimate for your team in the Philippines with our "Outsourcing Calculator".

Outsourcing Calculator

Increase Customer Satisfaction (CSAT) Across All Channels

Your customers expect an exceptional experience that is seamless and personalized, no matter what channel they are on. Customer Support positions we routinely provide include:

Benefits of Outsourcing Customer Care

Performance Management

We'll set KPIs for each key metric, constantly monitoring the performance of your Agents.

Improved Focus

You’ll be able to maximize your in-house employees to focus on more strategic initiatives that boost profit.

English Skills

English is the number one spoken language in the Philippines and is the language of business, and the legal system.

New Talent Pool

Universities churn out fresh grads every year, many of which are ready to work in the outsourcing industry.

Flexibility

Your business can now more easily scale up or down a workforce, or venture into entirely new lines of business.

Go 24/7

Start providing 24/7 customer support to your customers. We also do off-peak and weekend support.

Reduce Risks

Reduce your chances of employment-related litigation to zero.

Remove the Headaches

Besides the tremendous cost-savings, reducing management headaches is the second most common reason people outsource.

Turnkey HR Admin

We will make sure to comply with all government regulations and run payroll twice a month. Leave the compliance with us.

Work/Life Balance

Outsourcing can improve your work-life balance. We’ll take care of the repetitive and arduous tasks that take up your time.