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Social Media Support Representative

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Social media is increasingly becoming an important customer support channel. Customers expect quick response times to their DMs in FB Messenger, Twitter & Instagram, around the clock

What is Social Media Support Representative?

Social Media Marketing services are popular nowadays because they help businesses grow online. This is where a Social Media Support Representative is most useful. A Social Media Support Representative is an individual who has the expertise to manage different social media channels, touch on customer relations, and provide technical support .Most of these representatives are hired by clients to handle numerous client inquiries and direct messages in Facebook, Twitter, Instagram, LinkedIn, and other social media platforms. Outsource social media management usually get these representatives from the Philippines since Filipinos are known to write and communicate fluently in English and have the hospitality and attitude that clients want to deliver to their audience or customers.

What Does a Social Media Support Representative Do?

A Social Media Support Representative manages social media inquiries and feedback and helps maintain a good interaction with the audience or customers. It is their job to make sure that all inquiries in Facebook, Twitter, LinkedIn, and other social media sites are being accommodated. They have the technical skills to work in these different channels in a professional way. They are briefed on guidelines on what are acceptable and what are not, depending on what the client needs. They represent their client and make the customers feel that they are actually talking to a real person from the company.

How Do I Hire a Social Media Support Representative?

You can hire a freelancer, but if you want a professional solution it’s better to find an outsourcing company that specializes in customer support. You should look for individuals who are able to provide excellent customer support, have public relations experience, an aptitude in literacy and a passion for Social Media. They should thrive for a challenge and understand the digital landscape better than anyone.

How Much Does a Social Media Support Representative Cost?

A Social Media Support Representative's cost can vary according to different circumstances. One major factor of a representative's cost is the level of experience. Another factor to consider is their educational attainment and background. Representatives are either paid by the hour, or in agreement with the client, is paid on a monthly basis. The rate of a representative will also depend on the scope of responsibilities and the different social media platforms that they will use.

Below are the tools that can provide cost estimate of outsourcing Social Media Support Representative to the Philippines:

  • Outsourcing Calculator — Instantly receive a monthly cost estimate for your team in the Philippines.
  • Request a Proposal — Get a detailed proposal for our business process outsourcing (BPO) solutions
  • Book a Call — Schedule a time to speak with us and learn if outsourcing makes sense for your business.

Customer Experience Solutions

How many Social Media Support Representatives in the Philippines do you need?

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Management

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