Customer Support Outsourcing
Let us handle delight your customers with an amazing experience.
Outsource Customer Support to the Philippines
STAFFVIRTUAL provides customer support over phone, live chat, email and social media. Whether you need 1-2 people or a larger team, we can help. We are passionate about providing incredible customer experiences, and because our office never closes, we can handle your customer support tickets 24/7/365. We will work tirelessly to improve the customer experience.
Customer Service Reps
Build an amazing customer support team with STAFFVIRTUAL in the Philippines, which is “The Customer Service Capital of the World”. There are hundreds of thousands of experienced customer support agents in the Philippines - making it the largest segment of the outsourcing (BPO) industry. We have a large database of customer support specialists to draw from.
25 +
Clients
10 +
Years
Live Chat Specialists
Companies spend a fortune driving visitors to their website. But all too often, they don't have a real, live human being there to greet them. Don't use a chatbot. Provide your customers a better experience with real humans on the other end of the chat, and show you really care. Approximately 98% of your website's visitors don't convert. With live chat, we can triple your conversions with the same amount of traffic.
25 +
Clients
10 +
Years
Phone Specialists
Because Filipinos speak English, call centers were one of the first things to be outsourced to the Philippines. First, it was the big Fortune 500 companies. Now, even small and medium businesses are doing it. For many companies the phone is still the best way of interacting with customers. This is especially true if their brand attracts an older clientele. In general, older people still like to use phones and the youth prefer to chat.
5 +
Clients
10
Years
Social Media Specialists
Hire professionals with STAFFVIRTUAL to manage your social media accounts. Respond to your customers quicker, and protect your reputation. The rise in social media has made it an increasingly important channel for brands to engage customers, especially if your customer base is young. Millennials would much rather correspond with a DM than by phone. Brands must also be active on social media to protect their reputations.
5 +
Clients
10
Years
Email Specialists
The biggest team we have provides 24/7 Email support for a large woman-owned e-commerce business in Austin, Texas. Many tickets can be quickly responded to using Email. Filipinos write great English, making them ideal to handle high-volumes of Email tickets for your business with military-grade precision. Just as when hiring any new employee, the key to managing email support teams, like any other, is to set specific deliverables, processes and KPIs.
5 +
Clients
10
Years
Read our Customer Support Case Study
Learn how this disruptive E-Commerce company successfully outsourced their live chat and email handling to us.
