Why Outsource to the Philippines?

English speaking talent, great schools and low cost of living.

Why Outsource to the Philippines

Advantages of Outsourcing to the Philippines

A first-class educational system, low cost of living, and English speaking talent pool make the Philippines the world’s premier outsourcing destination. The outsourcing industry has been thriving in the Philippines for over 20 years. Companies enjoy tremendous cost-savings and efficiency improvements by moving their business processes to the Philippines. Learn more about the advantages of outsourcing to the Philippines below.

English Excellence

When it comes to customer-facing business processes, clear communication is a fundamental business imperative. The Philippines is the third-largest English-speaking country in the world, behind the UK and the USA. English is one of the country’s two official languages, so everyone learns it at school. English is also the official language of government, business, and the legal system. Filipinos speak English very well, with a neutral accent, and they are well-versed in English idioms and slang.

Outstanding Schools

The Philippines has a high standard of education and boasts a 97.5% literacy rate. Over half a million Filipinos graduate from university annually, and many colleges and universities have created customized curriculum and degree programs to prepare students for high-paying jobs in the outsourcing industry. These policies have worked marvelously!

No Culture Shock

The Philippines has been strongly westernized and the effects are still very evident today. It has the largest Christian population in Asia and a highly Westernized culture. It feels more like Hawaii than it does mainland Asia. Because there’s no language barrier or big cultural differences, working with Filipinos feels like working with your average American or Australian. This cultural similarity allows our clients to enjoy a strong cultural fit and consistently deliver white-glove customer experiences.

Low Cost of Living

The #1 driver of outsourcing to the Philippines has always been cost-savings. Thanks to the low cost of living in the Philippines, companies can drastically reduce their labor and operational costs. Wages for a Filipino are much less than an American in the same position. Low costs also apply to other business expenses like office space. This low cost of living makes the Philippines the best value for English-speaking talent anywhere in the world. Full stop.

Have a Big Impact

The BPO industry has exhibited exemplary growth over two decades, making the sector vital to the country’s economy. Today, the industry is the largest white-collar employer in the country. Just as importantly, you’ll be improving the lives of your Filipino staff, and helping improve the country as a whole. You will be contributing to this enormously beneficial impact on the local population of the Philippines, by providing fulfilling, long-term career opportunities that would otherwise not have been available to them.

Massive Talent Pool

The Philippines has a huge, young, high-educated, English-speaking talent pool consisting of a 1.8 million strong BPO industry workforce. The surplus of extra manpower is driven by a growing, younger working population. Today, the median age in the Philippines is only 25.7 years. This is very young compared to the aging populations in the US, Europe and Australia. In addition to entry and mid-level professionals, you can have senior/VP level professionals as well - for a fraction of the cost of hiring back home.

Government Support

After witnessing the phenomenal growth of the Indian outsourcing industry, the Philippine government began promoting itself as a viable offshore outsourcing hub by supporting the rapid expansion, skills training, and technological needs of the industry. Today, the Philippines has a workforce of over 1.8 million in the outsourcing industry alone, making the business process outsourcing (BPO) industry the crown jewel of the Philippines’ economy.

Great People

Filipinos are very hospitable and friendly people, known for being loyal, honest and persistent. They almost always smile, no matter how they feel inside, or how difficult their circumstances are. They are also a deeply religious society, and in many ways, more traditional than most western countries. Filipinos have traveled around the world for work and are high-adaptable. They are highly empathetic, and they can immediately connect with your brand and corporate culture.

Service-Oriented

The Philippines is a service-oriented culture, so they are a naturally good fit for customer support roles. Providing exceptional service is hugely important to Filipinos. They really care, and it shows. In addition, companies have been outsourcing customer service to the Philippines for over 25 years. So there is a huge pool of high-trained, experienced, customer support professionals to serve you and your customers.

Modern Telcos

Telecommunications in the Philippines are well-developed due to the presence of modern infrastructure facilities. Reliable telcos help ensure your processes are running around the clock, with minimal downtime. Today's technological advancements put the Philippines in a great position to seize opportunities and continue the explosive growth of the BPO industry.

Business Continuity

Disasters can strike a business, or a society, at any time. Whether it’s a flooded server room or a global pandemic, companies must be prepared for any scenario, and operations must continue without interruption. When a business depends on continuity to service customers, disruptions put the company at risk. If a company isn’t outsourcing, it must rely 100% on costly in-house staff for business continuity. More and more forward-thinking companies are building offshore teams in the Philippines to ensure that they, and their customers, have a rock-solid business continuity plan in place - before disaster strikes.

It's Beautiful

Our clients love coming to the Philippines for business trips and amazing vacations. Along with exciting cities, one of the Philippines' best assets is its 7,107 mostly unexplored islands, edged by white sand buffering turquoise waters. Sure, the country has powder-fine beaches and gin-clear waters, but ask anyone who has ever visited and they will tell you that it is the legendary hospitality and warmth of the Filipino people keeps them coming back.

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